Terms of service

Custom Printing Terms

All products sold by PackagingPrintPro are custom-made, printed, decorated, or manufactured according to customer-provided artwork, logos, text, specifications, or approved proofs.

Due to the custom nature of our products, all sales are final once artwork approval has been received and production has begun.

PackagingPrintPro reserves the right to refuse artwork that may infringe upon copyrights, trademarks, intellectual property rights, or violate applicable laws.

Customers are solely responsible for ensuring they have the legal rights to use all submitted artwork, logos, trademarks, images, and designs.

By submitting artwork, the customer represents and warrants that they own or have obtained all necessary permissions to reproduce the submitted content.

Customer Artwork Responsibility

The customer is solely responsible for verifying the accuracy of all submitted and approved artwork, including:

  • Logos

  • Text

  • Phone numbers

  • Addresses

  • QR codes

  • Colors

  • Product selections

  • Dimensions

  • Quantities

PackagingPrintPro shall not be responsible for customer-approved errors discovered after production has begun or after products have been delivered.

Production Quantity Tolerance

Due to industry-standard manufacturing processes, actual production quantities may vary slightly from the ordered quantity.

PackagingPrintPro reserves the right to ship and invoice within a production tolerance of plus or minus 5% of the ordered quantity.

Such quantity variations are considered acceptable industry standards and do not qualify as defects, shortages, refunds, replacements, reprints, or chargebacks.

Production Tolerance

Minor variations in color, placement, registration, cutting, folding, finishing, packaging, and sizing are normal within the commercial printing industry.

These variations are considered acceptable manufacturing tolerances and shall not be considered defects.

Artwork Files & Print Quality

Customers are responsible for providing print-ready artwork unless graphic design services are purchased separately.

PackagingPrintPro is not responsible for print quality issues resulting from:

  • Low-resolution images

  • Poor-quality artwork

  • Incorrect dimensions

  • Transparency issues

  • RGB to CMYK conversion

  • Missing fonts

  • Customer-provided files

  • Spelling or grammatical errors approved by the customer

Unless specifically requested, PackagingPrintPro does not review artwork for spelling, grammar, legal compliance, trademark conflicts, or copyright compliance.

Color Disclaimer

Please note that slight color variations may occur between digital proofs, computer monitors, mobile devices, and final printed products.

Color variations of up to 10% are considered normal industry standards and are not considered manufacturing defects.

Such variations do not qualify for refunds, replacements, reprints, credits, or chargebacks.

Shipping Delays

All production and shipping times are estimates only and are not guaranteed.

PackagingPrintPro shall not be responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs inspections

  • Supply chain disruptions

  • Material shortages

  • Labor shortages

  • Force majeure events

  • Events beyond our reasonable control

Shipping delays shall not be grounds for refunds, cancellations, chargebacks, lost profit claims, or consequential damages.

Event Date Disclaimer

Customers are responsible for placing orders with sufficient lead time before any event, trade show, grand opening, marketing campaign, or promotional deadline.

PackagingPrintPro is not liable for losses resulting from delayed events, missed deadlines, postponed openings, canceled events, or customer scheduling changes.

Limitation of Liability for Business Losses

PackagingPrintPro shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to:

  • Lost profits

  • Lost revenue

  • Lost business opportunities

  • Marketing losses

  • Event-related losses

  • Customer claims against the purchaser

  • Reputation damages

In all circumstances, PackagingPrintPro's maximum liability shall not exceed the amount paid for the specific order in dispute.

Chargeback Protection

Customer approval of artwork, proofs, mockups, production specifications, shipping information, and order details constitutes final authorization to proceed with production.

PackagingPrintPro reserves the right to dispute any chargeback using:

  • Approved proofs

  • Artwork approvals

  • Email communications

  • Text message approvals

  • Production records

  • Tracking information

  • Delivery confirmation

Chargebacks based solely on customer preference, change of mind, event cancellation, color expectations, or subjective dissatisfaction shall not be considered valid grounds for reversal of payment.

Wholesale & Resale Orders

Wholesale, distributor, reseller, broker, agency, and promotional fulfillment orders are subject to the same policies and limitations described herein.

Resellers are solely responsible for communications, approvals, and agreements with their end customers.