Refund policy
Return & Refund Policy
Last Updated: June 2026
At PackagingPrintPro, all products are custom-made and produced specifically for each customer. Every order is reviewed and approved by the customer before production begins.
No Refunds on Approved Custom Orders
Because all products are customized, personalized, or made-to-order, we do not accept returns, cancellations, or refunds once the artwork, proof, mockup, or order details have been approved by the customer and production has started.
By approving your proof or artwork, you acknowledge that all design details, quantities, sizes, colors, spelling, and specifications have been reviewed and accepted.
Order Finalization & Chargeback Policy
All custom orders are produced according to the customer's approved artwork, proof, mockup, and specifications.
Customer preference, change of mind, delayed event dates, business closures, order no longer needed, or subjective dissatisfaction with design choices are not valid reasons for cancellation, return, refund, replacement, or chargeback.
Once artwork approval has been provided and production has begun, the order is considered final and non-cancellable.
Customers agree that approval of the final proof constitutes authorization to manufacture the product exactly as approved.
Any chargeback filed for reasons other than verified manufacturing defects, shipping damage, or incorrect items received may be disputed using the approved proof, order records, production records, shipment tracking information, and customer communications.
Customer Proof Approval
Customers are responsible for carefully reviewing all proofs before approval, including but not limited to:
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Spelling and grammar
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Colors
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Artwork placement
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Dimensions and sizing
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Product specifications
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Contact information
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Quantity ordered
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Product selections
Once a proof has been approved and production has begun, PackagingPrintPro is not responsible for errors that were present in the approved proof.
Approved proofs are considered final authorization to proceed with production.
Color Disclaimer
Please note that slight color variations may occur between digital proofs, computer monitors, mobile devices, and the final printed product.
Color variations of up to 10% are considered normal industry standards and are not considered manufacturing defects. Such variations do not qualify for returns, replacements, refunds, reprints, or chargebacks.
Factors that may affect color appearance include, but are not limited to:
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Different monitor and screen settings
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Device display calibration
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Lighting conditions
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Printing materials and substrates
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Ink absorption characteristics
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Printing processes and equipment
By approving your artwork and proof, you acknowledge and accept these standard color variations.
Production Tolerance
As with all printed products, minor variations in color, placement, cutting, folding, sizing, finishing, packaging, and production quantities may occur and are considered normal manufacturing tolerances.
Such variations do not qualify as defects and are not grounds for refunds, replacements, reprints, or chargebacks.
Exceptions – Eligible for Replacement or Refund
We will gladly replace the product or issue a refund only if:
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The item is defective due to a manufacturing error.
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The item arrives damaged during shipping.
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You receive the wrong product compared to your approved order.
To report an issue, please contact us within 7 calendar days of receiving your order and provide:
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Order number
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Photos of the product
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Photos of the packaging (if damaged during shipping)
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Description of the issue
Claims submitted after 7 calendar days may not be eligible for review.
Please send all claims to:
Return Authorization
Do not return any items without first contacting us.
If a return is approved, we will provide instructions regarding the return process. Any items returned without prior authorization may be refused.
Non-Returnable Items
The following items are not eligible for return, refund, exchange, credit, or reprint:
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Custom printed products
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Personalized products
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Made-to-order products
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Special-order products
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Products approved by the customer before production
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Minor color variations within industry standards
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Customer-approved artwork containing errors
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Sale or clearance items
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Gift cards
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Shipping charges
Shipping Delays
Estimated production and shipping times are provided as guidelines only.
PackagingPrintPro is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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Natural disasters
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Customs inspections
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Supply chain disruptions
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Labor shortages
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Events beyond our reasonable control
Shipping delays do not qualify for refunds, returns, or chargebacks.
Exchanges
Because all products are custom-made, exchanges are generally not available unless the product is defective, damaged, or incorrectly produced by PackagingPrintPro.
Refund Processing
If a refund is approved, it will be issued to the original payment method.
Approved refunds are typically processed within 10 business days. Depending on your bank or credit card provider, additional processing time may apply.
If more than 15 business days have passed since your refund was approved, please contact us at:
Contact Us
If you have any questions regarding your order, artwork approval, returns, refunds, production, or shipping, please contact:
PackagingPrintPro Customer Service
Email: order@packagingprintpro.com
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Central Time
