Shipping policy
# Shipping Policy
Last Updated: June 2026
Custom Printed Products: Production Begins After Artwork Approval. Estimated Delivery Dates Are Not Guaranteed. Please Order Early For Events And Promotions.
Thank you for choosing PackagingPrintPro. Because most of our products are custom printed and manufactured specifically for each customer, production and shipping times may vary depending on product type, order quantity, artwork approval, inventory availability, and shipping destination.
## Order Processing
Production begins only after:
* Payment has been received in full.
* Artwork, proof, or mockup has been approved by the customer.
* All order details have been confirmed.
Orders are not considered in production until artwork approval has been received.
## Standard Production Times
Estimated production times are:
### In-Stock Products
* Production: 5–7 Business Days
* Shipping: 2–7 Business Days depending on shipping method selected
### Custom Manufacturing / Special Orders
* Production: 30–45 Business Days
* Shipping: 3–10 Business Days depending on destination
Production times may vary based on:
* Product type
* Quantity ordered
* Material availability
* Seasonal demand
* Manufacturing schedules
* Artwork revisions
## Shipping Methods
Available shipping options may include:
* Standard Ground Shipping
* Expedited Shipping
* Rush Shipping
* Freight Delivery
* Local Pickup (when available)
Shipping options displayed during checkout are estimates only and are not guaranteed delivery dates.
## Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information.
PackagingPrintPro is not responsible for delays, additional charges, lost packages, or delivery failures resulting from:
* Incorrect addresses
* Incomplete addresses
* Invalid recipient information
* Customer-requested address changes after shipment
Additional shipping charges may apply for address corrections or reshipments.
## Delivery Time Disclaimer
All production times and shipping times are estimates only.
PackagingPrintPro does not guarantee delivery dates unless specifically agreed to in writing.
We are not responsible for delays caused by:
* UPS
* FedEx
* USPS
* DHL
* Freight carriers
* Customs inspections
* Weather conditions
* Natural disasters
* Supply chain disruptions
* Labor shortages
* Carrier capacity limitations
* Events beyond our reasonable control
Shipping delays are not grounds for cancellation, refund, replacement, chargeback, or compensation.
## Lost, Stolen, or Delayed Packages
Once an order has been shipped and accepted by the carrier, PackagingPrintPro is not responsible for:
* Lost packages
* Stolen packages
* Delivery delays
* Carrier service interruptions
Customers should contact the carrier directly regarding delivery-related issues.
We will reasonably assist customers in filing carrier claims when applicable.
## Damaged Shipments
Customers must inspect all packages immediately upon delivery.
If a shipment arrives damaged:
1. Take photos of the product and packaging.
2. Retain all packaging materials.
3. Contact us within 7 calendar days of delivery.
Claims submitted after 7 calendar days may not be eligible for review.
Please email all damage claims to:
[order@packagingprintpro.com](mailto:order@packagingprintpro.com)
## Partial Shipments
PackagingPrintPro reserves the right to ship orders in multiple shipments when necessary.
Partial shipments do not constitute incomplete fulfillment and do not qualify for refunds or cancellations.
## Production Delays
Occasionally production may be delayed due to:
* Material shortages
* Equipment maintenance
* Manufacturing issues
* Artwork approval delays
* High seasonal demand
In such cases, PackagingPrintPro will make reasonable efforts to notify customers.
## Event Date Disclaimer
Customers are responsible for ordering products with sufficient lead time before any:
* Grand Opening
* Trade Show
* Marketing Campaign
* Promotional Event
* Conference
* Festival
* Business Launch
PackagingPrintPro is not liable for losses, missed opportunities, postponed events, canceled events, or event-related expenses resulting from production or shipping delays.
## Refused Deliveries
Customers who refuse delivery of an order remain responsible for:
* Production costs
* Shipping costs
* Return shipping fees
* Any carrier-related charges
Custom printed products are not eligible for refusal-based refunds.
## International Shipments
For international orders, customers are responsible for:
* Customs duties
* Import taxes
* Brokerage fees
* Government fees
* Local regulatory requirements
PackagingPrintPro is not responsible for customs delays, import restrictions, or additional charges imposed by destination countries.
## Contact Us
For shipping questions, tracking assistance, or delivery concerns, please contact:
PackagingPrintPro Customer Service
Email: [order@packagingprintpro.com](mailto:order@packagingprintpro.com)
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM Central Time
